Refund policy
Returns & Refunds
Lost, Damaged or Faulty Items
If your order is lost in transit, arrives damaged, or contains a faulty product, please contact us within 7 days of dispatch confirmation.
Email info@davroe.co.nz with the following details:
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Your name and delivery address
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Your order number
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Your tracking number (from the dispatch email)
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Clear photos showing the damage (including packaging)
We may ask you to return the item to your local courier branch or arrange a pick-up from our end. Once we’ve received and inspected the product, we’ll either replace it or issue a refund at no additional cost to you.
Returns & Exchanges
We supply professional haircare and salon products intended for trade and retail resale, so we can only accept returns for items that meet the following conditions:
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Returned within 7 days of receiving your order
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Unopened, unused, and in original packaging
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Accompanied by proof of purchase
To request a return, please email info@davroe.co.nz with:
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Your name and address
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Your order number
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The item(s) you’d like to return
Once approved, refunds will be processed to your original payment method (please allow standard bank processing times).
If you’d like an exchange, simply return the unopened item and place a new order for the product you’d prefer.
We’re Unable to Offer Refunds or Exchanges If:
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Products have been opened, used, or are not in original condition
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Items were purchased as Final Sale or promotional clearance
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Products are returned outside the 7-day window (unless otherwise approved)
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Damage or loss occurs after successful delivery (e.g., stolen parcels or mishandled goods)
Return Address:
10 Nazareth Ave, Middleton, Christchurch 8024
Need Help?
If you’re unsure whether your order qualifies for return or replacement, please get in touch, our team will be happy to assist you.
📧 info@davroe.co.nz