Privacy policy

ProHair Distribution – Privacy Policy

Last updated: October 2025

1. Purpose and Commitment

This website is operated by ProHair Distribution Ltd, the authorised distributor for professional haircare brands in New Zealand, including Davroe and others.

At ProHair Distribution (“we”, “our”, “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect personal information when you visit or make a purchase from any of our websites, enter a promotion, or interact with us in any other way.

This policy applies to all websites, promotions, and communications operated by ProHair Distribution, including (but not limited to) those associated with the brands we represent in New Zealand.

We comply with the New Zealand Privacy Act 2020 and take reasonable steps to ensure your personal information is handled safely, lawfully, and transparently.

2. Information We Collect

We collect information to help us provide you with a better service and experience. This includes:

a. Personal information you provide:

  • Name, email address, phone number, and postal address

  • Payment and billing details when placing an order

  • Responses to forms, promotions, or giveaways (e.g. “Win a Supply” entries)

  • Any messages or communications you send us

b. Device and analytics information:

  • IP address, browser type, and operating system

  • Pages viewed, time on site, and referring websites

  • Cookies and similar technologies used for analytics and advertising

3. How We Use Your Information

We use personal information to:

  • Process and fulfil orders, payments, and deliveries

  • Contact you about your purchase or enquiry

  • Verify entries and contact winners for promotions or giveaways

  • Improve our website, marketing, and customer experience

  • Send you updates or offers (only if you’ve opted in)

  • Prevent fraud and maintain website security

We do not sell or rent your personal information to anyone.

4. Promotional Entries and Forms

From time to time we run promotions that use secure online forms.
When you scan a QR code or complete a form, the information you provide (usually name, email, and phone number) is collected is collected securely and handled in accordance with this Privacy Policy. We may use trusted third-party tools to manage these forms, which integrate securely with our systems and comply with applicable data protection standards.
All data is stored safely, used only for that promotion, and handled in line with this Privacy Policy.

5. Sharing Your Information

We share information only when necessary to run our business:

  • Shopify – to power our online store (Shopify Privacy Policy)

  • Google Analytics – to understand site performance (Google Privacy Policy)

  • Service providers – such as couriers, marketing partners, and IT support who help us operate efficiently.

All third parties are required to protect your data and use it only for the services they provide to us.

6. Overseas Disclosure

Some of our service providers (including Shopify and Google) store or process data outside New Zealand, such as in Canada, the United States, or the EU.
We take reasonable steps to ensure any overseas data handling provides safeguards comparable to the protections under the New Zealand Privacy Act 2020.

7. Data Retention

We keep personal information only as long as necessary for the purposes for which it was collected, or as required by law.
You may ask us to delete your information at any time unless it’s needed for record-keeping or legal reasons.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request correction of any information that’s inaccurate or incomplete

  • Withdraw consent to receive marketing communications

To exercise these rights, contact our Privacy Officer (details below). We’ll respond within a reasonable timeframe.

9. Security

We use secure servers, SSL encryption, and limited internal access to protect personal information from loss, misuse, or unauthorised disclosure.
While no online system is completely risk-free, we regularly review our practices to maintain a high standard of security.

10. Cookies and Advertising

We use cookies and similar technologies to personalise your experience and measure the effectiveness of our marketing.
You can disable cookies through your browser settings, though some site functions may not work properly.
You can also opt out of targeted advertising here:

11. Privacy Breaches

If a privacy breach occurs that may cause serious harm, we will follow the Office of the Privacy Commissioner’s guidelines and notify affected individuals as required under the Privacy Act 2020.

12. Updates to This Policy

We may update this policy from time to time to reflect operational or legal changes.
The latest version will always be available on our website, with the updated date shown at the top.

13. Contact Us

For any questions, access requests, or privacy concerns, please contact:

David Taylor
Director
ProHair Distribution
10 Nazareth Avenue, Middleton, Christchurch 8025, New Zealand
Email: david@prohair.co.nz